Ineffective communication often causes problems in functioning of business processes within an organisation.
Effective organisational communication refers to:
- clearly defined lines of communication
- effective exchange of information among organisational units and employees
- analysis of information bottlenecks causing complications in business activities and decision making
- internal communication within an organisation etc.
The focus is not on the communication skills of employees and managers, but on the system of information transmission within an organisation, formatting the information, the manner of writing e-mails in order to make the communication effective etc.